Legal review required. This policy is a plain-language operational draft aligned with the current Stripe admin refund endpoint and Customer Portal flow.
Refundable
- Duplicate charges or confirmed Stripe/payment processing errors.
- Confirmed BlazeCrawl billing errors, including over-metered usage.
- Unused prepaid credit balances where Stripe and ledger reconciliation allow recovery.
- Requests billed even though BlazeCrawl rejected the request or failed before paid work began.
Generally Not Refundable
- Metered usage that successfully executed.
- Subscription periods that have already completed.
- Taxes, chargeback fees, and third-party pass-through costs that cannot be recovered.
- Usage caused by compromised API keys where the customer did not revoke the key promptly.
How to Request a Refund
Email billing@blazecrawl.dev within 30 days of the invoice or payment date. Include your workspace ID, invoice or payment ID, affected request IDs if usage-related, and a short explanation. Refunds are reviewed against the Billing v2 ledger and Stripe records. Approved refunds are issued by an admin through Stripe.
Invoices and Receipts
Customers can access Stripe-hosted invoices, receipts, payment methods, and cancellation controls through the dashboard's Manage Billing button.